Pretty Deviant Alternative Latex Fashion - Shipping and Returns Policy

 

 

SHIPPING AND RETURNS POLICY

 

 Please note that all items will be lightly powdered with talcum powder prior shipment as this protects the fabric

and prevents it from sticking together. If you are allergic to talcum powder please leave me a note when ordering

as this can be replaced with cornstarch.

 

Ready to ship items are posted within 3 working days from ordering. If the item is made to order, please allow three weeks

for the production of the item. I try my best to make and ship an order within a week from ordering but depending on fabric

availability and during busier times this is not always possible.  If you need your item fast for a specific event or reason,

please don’t hesitate to contact me. I’ll do my best to get it to you on time.

  

SHIPPING:

All orders inside the UK are sent via Royal Mail first class signed for, International orders are sent via International

standard airmail. Postage costs can vary depending on item weight and a country of recipient.

If you'd like your parcel tracked and insured, please contact me for extra costs.

Although extremely rare, I cannot be held accountable for uninsured items lost by the postal service. 

  (UK customers) If you’d like a guaranteed next day delivery for your item,

please contact me before placing the order and I can factor in the extra postage cost.

 

UK orders take one or two working days to reach you after it’s been dispatched. International mail to Europe

can take anything from 3 to 7 working days and rest of the world approximately 7 to 10 working days. 

These times are only approximate and are completely dependent on the of the postal service. 

 

In some rare cases parcels do get held in the customs or courier holding facilities for international orders and

can take up to 8 weeks to reach you. This does not happen very often but for this reason I can't give guarantees

on delivery times. I won't accept responsibility for any possible custom/courier delays or charges.

 

RETURNS:

All items are made to order so please be careful when choosing a size.

If you are worried about sizing or fall between sizes, don't hesitate to contact us prior ordering. 

Make sure to measure yourself accordingly and check that these

measurements fall within the measurement brackets provided within product description and our size guide.

If you still find that the item doesn't fit, this can be exchanged for a different size. 

Return postage will need to be covered by the customer.

 

 We can't accept returns if you simply change your mind, misread information

or if the item has been purposely tampered or altered by the customer. 

 The only exception is if you receive an item with a clear manufacturing fault or damage on arrival. 

 If you do have another issue or reason why you'd like to return an item, please don't hesitate to contact us. 

 

Customers wishing to exchange or cancel an order for damaged/faulty goods or return for repair,

have 7 working days from receiving the goods to inform of their cancellation by email or contact form. 

Orders cancelled online will be taken from the day the email/contact form was sent.


Where an order is cancelled after receipt of the goods, customers are expected the pay the cost of returning

the item/s by post. Customers returning goods have 14 working days to ship the returned goods

(from the day of receiving the goods).


Customers are expected to return items packaged securely in immaculate condition 

(undamaged, free from odor or any signs of usage). Refunds will be issued within 30 days of receipt of returned goods.

The original shipping cost will not be refunded. Pretty Deviant reserves the right to refuse a refund if these conditions are not met.

 

LOST, STOLEN OR DAMAGED ITEMS :

Pretty Deviant is not responsible for lost, stolen or damaged items. We recommended that the customer returns items using

tracked post or insured courier, and keeps the receipt till the item is safely returned. There is NO EXCEPTIONS TO THIS.

 

RETURN TO HOME PAGE